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Additional information

Process refunds
You can process full and partial refunds if you have processed the original transaction via our Full Service model.

The following options/conditions apply:

  • The refund value does not exceed 100% of the value of the original transaction.
  • Your business does not fall under merchant category code 7995. If it does, you need to refund the transaction offline.
  • You can perform the refund either via the Back Office or our API. When using our API, always send the original transaction reference number in your request
  • The refund can only be paid back to the bank account linked to the card used to make the original transaction

Update logo

We expect to receive a new logo for both Bancontact and the Payconiq by Bancontact app in Q1 2021. Check out this documentation and our changelog for updates!